About the role
Front-line, client-facing roles have responsibility for direct client case management and direct service delivery. These roles directly deliver the services of various Branch programs to clients in communities across Ontario. They are responsible for maintaining standards of client service delivery that align with established processes and guidelines, and are responsible for documenting accurate and timely case notes. They are required make independent decisions that reflect good judgement, maturity and ethical behaviour while maintaining appropriate boundaries.
What you will be doing
- Delivery of associated program goals including delivery of services, maintaining and supporting clients within a pre-defined geographic area
- Delivery of outreach supports to homeless youth (18-34 years), and or youth at risk of becoming homeless or street involved.
- To support the reconnection to home community and family if appropriate
- Maintain caseload of clients and provide housing-based case management as required
- Plan and execute on a client service plan, including referral to internal programs and other agencies that provide financial assistance, legal aid, mental health and addiction services, medical treatment and other services as required
- Develop and deliver educational materials on tenant rights and responsibilities, how to promote a successful tenancy, basic life skills and other rental related matters to assist clients in developing skills to deal with and resolve identified challenges specific to maintaining stable housing
- Maintain client files including case notes for pertinent data collection, ensuring client confidentiality at all times
- Perform administrative duties related to case management and service delivery
- Ensure program delivery is consistent with funding agreements, including community engagement and system navigation support
Program promotion
- Evaluate the effectiveness of service and program delivery
- Organize and facilitate community events to enhance client and community knowledge and improved client access
- Other reasonable duties as may be assigned
Qualifications
- Strong desire to act in the service of the Métis Citizens, to advance and uphold Métis rights and culture
- Completion of post-secondary education in a related field, such as Social Service Worker, Youth Worker, or equivalent combination of education and experience
- Knowledge of homelessness issues and barriers to accessing housing, especially within Métis and other Indigenous populations Advanced communications skills
- Access to a reliable vehicle, driver’s licence, $1,000,000 liability insurance, and a clean driving record.
- Organization skills and time/priority-management
- Highly detail-oriented
- Demonstrated ability to problem-solve, demonstrate good judgement, and make decisions independently within set processes and procedures
- Demonstrated ability to work alone/independently with minimal supervision
- Client service experience
- Experience in developing and facilitating presentations
Preferred
- Knowledge of indigenous (preferably Métis) culture, issues, and current activities
- One year or more experience in a similar/comparable role
- Experience in the delivery of homelessness related programs
- Experience in youth service, homelessness, street outreach.
- Demonstrated social services/community supports experience
- Experience dealing with confidential information
- Experience working in coordinating and delivering community-based programs or projects
- Bilingualism is an asset
