THUNDER BAY — Synergy North customers will notice a new experience when it comes to accessing and managing their energy accounts online.
Synergy North has launched a new customer services portal that is designed to enhance customer experiences and ensure customers have easy access to their accounts.
“It will greatly improve the user experience for customers on mobile phones and tablets and devices like that and all the same functionalities will remain as our old portal,” said Dan Gaudette, the utility's manager of information systems, in an interview on Tuesday. “The ability to view bills, consumption, usage history, update your information and services like that.”
Gaudette said the new portal will also enable Synergy North to launch new features to improve user experience in the coming months.
“User experience just wasn't keeping up with the times, especially with mobile devices and iPads. A lot of customers are using that to access their account, so we needed a refresh of the user interface,” he said.
“We also needed to prepare for the upcoming launch of green button. Green button is the ability for customers to be able to log in and access their full usage data and information and also allow third-party apps or services to access their information on their behalf with their approval.”
The new feature will provide customers with a personalized way to increase energy efficiencies and help save on their monthly bills.
Gaudette said that the transition will be as painless as possible for customers who already used the old portal.
“Existing portal users will just simply have to go to our website, follow the link to reset their password by clicking on the forgot my password button,” he said.
“[Then] they’ll get an e-mail with instructions on how to reset the password and then log into the system and any new users can follow the registration process off of our websites and log in.”
