THUNDER BAY — Thunder Bay Airport says it is trying hard to rectify a problem caused by a recent parking payment software issue.
The error saw customers being billed only last week for parking services at the airport going back as far as August 2017.
Customers were caught off guard when the charges suddenly appeared on their statements.
After the airport became aware of the problem on Saturday, it posted a notice on its Facebook page advising people "any charges received by credit card from the Thunder Bay Airport posted on Oct. 18 are legitimate. Please know that your credit card has not been compromised and we have not been hacked."
Airport President and CEO Ed Schmidtke said Monday morning that the airport is working with its third party vendors to investigate the cause of the billing error.
"We are taking prompt action to rectify any errors within our third party systems as quickly as possible and ensure that inappropriate credit card charges are reimbursed to customers impacted by this error," Schmidtke said in a statement.
No additional details were provided in a followup media statement from the airport Monday afternoon, but it said it considered the matter "an urgent priority" which it is taking "prompt action" to rectify.
"Thunder Bay Airport apologizes for any inconvenience to our customers and appreciates everyone's patience while these issues are being resolved," the statement said.
